Orders will only be accepted from and shipped to Canadian destinations.
Canadian orders over $500 will be shipped by ground at no charge.
Canadian orders under $500 will be shipped collect by ground (customer will pay the shipper directly).
For alternate shipping methods (ex: express delivery), contact us directly and we will make the necessary arrangements (at your cost).
In-stock items are usually shipped within 24 hours of the time you placed your order.
Items not in stock will be shipped as soon as we receive them from the manufacturer (usually 1-2 weeks).
Any returned or undeliverable shipments will be shipped back to us at the customer's expense.
We will contact you to see if we are to re-ship to you or if the item is being returned.
Note: All shipping charges are the responsibility of the customer (except with initial shipping on orders over $500).
Returned open items in new condition are subject to a 20% restocking fee and return shipping is the customer's responsibility.
All returns must be accompanied by a complete set of original packaging, documentation, manuals and opened software.
Additional charges will apply if the original packaging is not returned intact and undamaged, software has been opened or if any damage or wear to the items exists.
Microphones and headphones may be only be returned if they are still in their original factory sealed packaging.
Non-returnable items include, but are not limited to, expendables, fluids, needles, parts, lamps, bulbs, opened items, customized items or special orders.
Items returned within 28 days of purchase can be exchanged, refunded or used as a store credit.
If an item is being returned under warranty, due to a manufacturer's defect, the customer must contact us to get a RMA
(Return Merchandise Authorization).
Warranty returns must be accompanied by the RMA number and return shipping is the customer's responsibility.
Warranty returns will be replaced with the identical item; no refunds or store credit will be issued for these.
All warranties are limited to the manufacturer's warranty terms and conditions.
All pricing is subject to change without notice at any time and are subject to foreign exchange rate fluctuations.